Returns & Exchanges
At Animate USA Online Shop, we want you to be completely satisfied with your purchase. If you are not happy with your fashion items, you may return or exchange them within 30 days of the delivery date.
Initiate Your Request
Log in to your account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.
Pack Your Items
Place the items in their original packaging with all tags attached, ensuring the merchandise is unworn, unwashed, and in its original condition.
Attach Shipping Label
Print the prepaid shipping label provided via email and securely attach it to the outside of your return package.
Drop Off and Track
Drop your package off at any authorized carrier location and keep your tracking number until your refund or exchange has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing